SHIPPING & REFUNDS
SHIPPING & REFUND POLICY
At Elusive Jams, we want you to love and enjoy all of your products. If you are not satisfied with your purchase, please consider the following:
Customer may return any Elusive Jam that is unopened within 30 days and we will refund the purchase price, minus any shipping costs. Sorry but no returns after 30 days or on any opened product.
If we sent an incorrect product, simply call us and we’ll replace the product, including paying for shipping both ways.
If, before opening the product, you change your mind and want a different product, call us to coordinate the exchange. Customer pays return shipping and replacement shipping.
If the packaging AND product are damaged in shipping, we’ll replace it at no charge. Simply email a picture and explain the damage to firstname.lastname@example.org. Please include the carrier information and tracking. We’ll call you to finalize the exchange.
If the box is damaged BUT the products are undamaged, we encourage you to use them — no harm, no foul! But if you must exchange the product, simply pay to ship it back and we’ll replace it.